Desimone, who had long-tenures in both the commercial and public end of the marine business,
brought a unique perspective to the organization.
The October 15,
2003 incident provided a wake-up call for the historic ferry service, and Desimone and his crew set about making changes,
from the foundation of a new Safety Management System that took nearly 18 months to devise and implement, to a top to bottom review of maritime training and education.